Help desk Services

Helpdesk

Where SLAs matter the most

Help Desk Services is a one stop shop for all your IT/cloud infrastructure support needs, with services including helpdesk, NOC, and on-site support. We deliver the best and unmatched services in the industry based on ITIL framework. Whether it’s your company or your customers, we maintain high standards in providing support.
Our Helpdesk staff is highly trained and certified for support in various areas. We provide 24/7 level 1 and level 2 support services remotely to our various customers to ensure seamless systems and process continuity.

Services we Offer

Systems Support

Our employees ensure that the production instance of client’s application is running smoothly and incase of any hiccups they own the issue and follow it till it gets resolved.

Troubleshooting

Our experts can provide level 1 and level 2 support both off-site and on-site using efficient tools to ensure that service levels are met.

0ffice 365 Migration and Support

Our team of experts, have vast experience in migrating customers to Office 365 platform. Whether the systems are complex or simple we ensure seamless migration followed by SLA driven support services.

Customer Support Center

We offer 24/7 customer support services to ensure exceptional customer service leading to customer satisfaction. We help you manage inbound/outbound sales fulfillment calls, marketing campaigns and other services which are in accordance with the needs of the customer.

Challenges we Solve

Companies may face many Technical support related challenges which can be general or specific but we can help you address them. Here are few challenges that our experts can help you handle-
  • Inefficiency of IT support for decentralized business units100%
  • Complexity of monitoring partners performance100%
  • Failure to manage clients with different SLAs and overlapping areas of responsibility100%
  • Difficulty in keeping track of assets100%
  • Devices of various kinds (BYOD)100%